Service information
Review Policy
Only the customer of an eligible completed booking can review that professional. There is one review per booking, with a 1–5 rating and written feedback. Reviews reflect that provider’s work.
Customers can edit their review within 14 days; changes retain history. Providers may reply without changing the customer’s words. Report abuse, privacy violations, conflicts of interest or suspected fraudulent feedback through the relevant profile, review or support channel.
Reviews are moderated for policy violations, not simply because they are negative. Removal requires a recorded reason. Ask support to review a moderation decision. A resolved service dispute does not by itself remove a review.