Service information
Cancellation & Refunds
Cancel an eligible request or confirmed appointment from its booking page. Once work has started, contact support about changes or a dispute.
Rescheduling is a proposal: your original appointment remains protected until the other participant accepts an available replacement. A proposed new time is not a confirmed appointment. No cancellation, no-show or rescheduling fee is added unless disclosed and agreed under an enabled policy.
A cash selection does not mean payment was received. Report a disputed collection from the booking page. Refunds need reconciliation and evidence of an actual return; a support request alone does not execute a transfer. The booking retains the original agreement and any approved changes.